YOUR QUESTIONS ANSWERED
FAQ's
Our team is dedicated to providing top-notch service and ensuring your safety at Hatley Pointe. Whether skiing, snowboarding, or exploring, find essential safety information below to enjoy the mountain with confidence.
The Mountain
Will there be food available and/or what are the dining options?
We offer a wide range of dining experiences to suit every taste and schedule:
- Smoke & Timber – A sophisticated dining experience straight from our Owner’s kitchen to your table, complete with warm ambiance and unparalleled service.
- The Jewel Bar – Our full-service bar within Smoke & Timber, featuring grab & go options for quick returns to the slopes.
- Steeps Coffee & Juicery – Curated coffee, fresh juices, and healthy meal replacements to energize your day.
- Peaks & Pies – Savor hand-crafted, Neapolitan-style pizza from our food truck for a quick and flavorful bite.
- Terrace Bistro & Lounge – Fresh, healthy, in-house bites designed to keep you fueled and ready for your next adventure.
Whether you’re after fine dining or needing a quick pick-me-up, we’ve got you covered.
Are you open on holidays?
We are open for all Holidays this season. Please note, our hours of operation will vary on holidays. Holiday hours are as follows, all other holidays will operate on our normal schedule:
Christmas Eve, 12/24: 9 AM-2:00 PM
Christmas Day, 12/25: 1 PM-10 PM
What are your hours of operation?
WE ARE OPEN
Office Hours: 8:30 AM-5:00 PM
Early Season Hours until December 9th: 9 AM-4:30 PM
Regular Season Hours: 9 AM-9 PM, with a break from 4 PM-5:30 PM for shift change + slope maintenance.
When will you open?
We are projecting our opening Mid-December. Passes are now available, so make sure to book your experience in advance as we are ensuring a quality>quantity standard for safe, enjoyable, and uncrowded slopes.
Smoke & Timber is now open for service Wednesday-Saturday, 5 pm – 10 pm. Make sure to subscribe to our newsletter and follow our socials for the latest updates on our full and final opening schedule. We cannot wait to host you.
Policies
Be advised, dates and rates are subject to change.
Slope passes are non-refundable and non-transferable. Unused tickets cannot be applied to future purchases. Lost passes will not be replaced. A $15 fee applies for lost media replacements; however, you can reuse and reload your media card for future visits to avoid this fee. All guests must have a valid day or night slope pass and ski/snowboard equipment to enter any slope system, including bunny slopes. Riding lifts without ski/snowboard equipment is strictly prohibited. Management reserves the right to evoke slope passes at any time. Though we take every precaution in lift maintenance practices, grease or light debris have potential to be present and /or drip from lift areas and equipment. This is an inherent risk to winter sports and Hatley Pointe is not responsible for stains or damage to garments, ski/snowboard equipment, or otherwise.
Can I Bring My Animal?
Service animals (dogs or miniature horses only) are not permitted on open chairlifts, mountain trails, ski runs, or any skiing and snowboarding terrain at Hatley Pointe. This policy is pursuant to the Americans with Disability Act (ADA), federal regulations at 28 C.F.R. 36.301 et seq., and state law, and is based on specific safety requirements determined by Hatley Pointe regarding the safety of other guests and employees, as well as for the safety of the service animal. The policy of restricting service animals on both chairlifts and mountain terrain also applies to all other animals, including pets and emotional support animals. Due to the unique winter environmental conditions and the extreme terrain and weather conditions, Hatley Pointe does not allow or provide access to on-mountain venues during winter operations for guests with service animals. At all times, the service animal must be under the control of its handler. The service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash or other tether, or the use of a harness, leash, or other tether would interfere with the service animal’s safe and effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g., voice command, signals, or other effective means). Authorized personnel may request the service animal be removed from the premises if: (1) The animal is out of control and the animal’s handler does not take immediate action to control the animal; or (2) the animal is not housebroken. If the service animal is removed, Hatley Pointe will make all reasonable efforts to the guest with a disability, the opportunity to participate in the services or activities without having the service animal on premise. If it is not readily obvious that an animal is in the service of a disabled guest, resort personnel may ask the handler: A) if the animal is required because of a disability or is being trained as a Service Animal and B) what service or work the animal is trained to provide. No employee shall ask any questions regarding the nature of the guest’s disability or the extent of their disability.
Pricing
I purchased a season pass, how do I pick it up?
When you order a season pass online you will need to come to one of our ticket counters inside the lodge to pick it up. Our staff can assist you in getting a photo taken for your season pass and get you on the slopes as quickly as possible.
I purchased a season pass, but I want to add family members. How can I do that?
Our Family add on passes are available at our ticket counter and may be picked up in person after presenting the proof of purchase of a standard Season Pass
What discounts will you offer this season?
We offer discounts for active Military members and Veterans, Seniors 64-69 years old, 70+ ski complimentary Monday-Thursday, Youth 5-12 years old, and 4 & under ski free.
Learn more about this on our pricing page.
Can I purchase a lift ticket on the same day that I want to visit?
Yes. This year we are switching to online-only pass purchases. Passes will be available to purchase online, including day of, until we hit our capacity limit for the day. If you show up intending to purchase your pass online and find that passes have sold out, we will not be able to sell you a pass in person.
Do you offer partial day passes?
We offer an Afternoon pass which gives lift access from 12 pm – 4 pm, as well as an After-Hours pass which gives lift access from 5:30 pm to 9 pm.
What to Bring
I've never been skiing or snowboarding before, what do I need to bring?
We recommend that our guests dress in layers in order to stay warm and comfortable on the mountain. Heavy socks will work best with ski and snowboard boots. We also recommend waterproof outer layers, and waterproof gloves or mittens. We also have outerwear available to rent if needed!
I have some of my own gear, but I don't have everything, can I just rent what I need?
We will have helmets, poles, bibs, and gloves available for rent separately for any guest that does not have one. These items will be first come first serve.
Do I need to pack something to eat or drink?
Nope, we have you covered with a variety of dining options to suit all tastes. Come hungry and ready for the experience of a lifetime.
*Note that we will not be allowing outside food or drink in the lodge or on the slopes.
Some people in my party don't want to ski or snowboard, can they still come? What is there to do for non-skiiers?
Absolutely, We welcome all visitors to Hatley Pointe. Anyone who is not enjoying the slopes is welcome to dine at our restaurant, Smoke & Timber, enjoy a coffee from Steeps Coffee & Juicery, have a few drinks at The Jewel Bar, or take a load off in our seating areas by one of our fireplaces. Our Viewer’s Lounge will also provide a great view of the mountain if they would like to watch the action.
Do you serve alcohol?
Yes, we will have two bars in our lodge, one that is available for walk-up service and another inside our full service restaurant.
Where can I keep my personal belongings while I'm on the slopes?
We will have lockers available for rent in our lodge. Lockers rent for $15/day, or take advantage of The Sanctuary Pass for private lockers, personal showers & fitting rooms, heated boot dryers, and a relaxing, cozy lounge for your escape. Either way you have it, we’ve got you covered.
Safety
Is it safe to ski in a blizzard?
No, it is not safe to ski in a blizzard. Blizzards create dangerous conditions with low visibility, high winds, and extreme cold, all of which can lead to serious accidents. If a blizzard is in the forecast, we recommend postponing your ski plans and staying indoors until conditions improve.
Can I ski after dark?
Yes, you can ski at night; it’s a blast. However, skiing at night is only safe on our designated, well-lit slopes monitored closely by our resort. It is crucial to stay on marked trails when skiing after dark, as visibility is reduced at night. Always check with resort staff if there is ever a question on conditions or the safety of night skiing.
Is it okay to go off-trail?
No, skiing or snowboarding off-trail can be extremely dangerous. Off-trail areas are not monitored or maintained, which increases the risk of encountering hidden obstacles, avalanches, and other hazards. For your safety, always stay on designated trails.
Essential Safety Tips for Mountain Adventures
- Wear Proper Gear
- Ensure you are dressed appropriately for the mountain environment. Wear layers to protect against the cold, and always use a helmet and goggles to safeguard against head injuries and sun glare.
- Know Your Limits
- Be aware of your skill level and avoid attempting slopes or trails that are beyond your ability. Pushing yourself too far can lead to accidents and injuries.
- Always Use the Buddy System
- Never venture out alone. Having a companion ensures that someone is there to assist in case of an emergency.
- Stay Hydrated and Take Breaks
- Cold weather can be dehydrating, and physical exertion increases this risk. Drink plenty of water and take regular breaks to prevent fatigue.
- Check the Weather and Avalanche Reports
- Mountain weather can change rapidly. Always check the latest weather forecasts and avalanche warnings before heading out. This information is vital for your safety on the slopes.
- Follow Resort Signs and Warnings
- Resort signage is in place for your protection. Pay attention to all signs, barriers, and warnings, as they are there to guide you safely through the terrain.
- Learn How to Fall Safely
- In case of a fall, try to land on your side and avoid using your arms to break the fall. Proper falling techniques can reduce the risk of injury.
Other
Where can I stay/do you have lodging?
While we do not currently offer overnight accommodations, there are incredible options for short term rentals within the surrounding “Wolf Laurel” community, and Asheville is a short drive South with lodging ranging from economy hotels to luxury resorts.
What age do you need to be in order to ski or snowboard?
Children 0-11 may enjoy the mountain accompanied by an adult 18 or older. Kids under 4 ski free, accompanied by an adult 18 or older.
Is there WIFI?
Yes, guest wifi is available at no additional charge
What time will the restaurant be open
Smoke & Timber will be open for Breakfast, Lunch & Dinner from 9am-10pm with our last seating at 9pm
Do you have snow tubing?
Right now snow tubing is pending this winter season. We are working hard to offer our guests snow tubing this season and will post updates once it becomes available
Will you offer ski school for local schools?
Yes, we will be offering ski school through North Buncombe County Schools for the 2025-2026 season. Please contact the school administration directly to inquire about how to sign up.
Do you offer group disounts?
In our banner season we are still evaluating our capacity for hosting large groups. As a result we are not offering dedicated group discounts this season. We plan to offer group rates again in future seasons.
Questions?
View our frequently asked questions or get in touch.
